Where is it? Horsepower producers exasperated as Amazon messes up series upload

The producers of Horsepower have expressed sympathy with frustrated viewers and revealed their own exasperation over Amazon's failure to make the new four-part Flat racing series available to all users.

Horsepower, which follows the fortunes of champion jockey Oisin Murphy and leading trainer Andrew Balding from autumn 2020 to the summer of 2021, was supposed to go live on Prime Video early on Friday, yet even on Saturday morning there was no sight of it for numerous subscribers.

Among those unable to access Horsepower has been one of the documentary's producers and directors John Maxse, who on Saturday spoke out.

It is understood Amazon experienced technical upload difficulties with the series on Thursday evening – although nobody connected to Horsepower has been able to get an answer from the organisation about why the problem has persisted for so long.

Numerous social media users have expressed frustration over being unable to access Horsepower

"Oisin, the Baldings, Equine Productions and myself were all getting a lot of messages yesterday, asking us where is the programme?" said Maxse.

"Some people have had access to the series but some have not and it has proved impossible to get clarification from Amazon as to when the problem will be resolved. For those who haven't been able to find it, the programme has not been coming up on the Prime Video home page but it also hasn't been available when you do a search, although Amazon are saying it is there.

"We are frustrated and also sympathetic to all those who have been trying to watch Horsepower but have so far been unable to do so. First impressions as a customer are so important - and our customers have had a bad first impression, which is worrying for us."

Among those expressing disappointment on Saturday was jump jockey Sam Twiston-Davies, whose fruitless search directed him to season one of a 2010 ITV series called 'Horsepower with Martin Clunes'.

Maxse added: "It is extremely exasperating. I don't think it would happen with Lord of the Rings, but it has happened with Horsepower."

Read this next:

Dougie Costello latest jockey to voice concerns over reliability of swab tests

Sign up here. Minimum deposit requirement. Free bets are paid as Bet Credits and are available for use upon settlement of qualifying bets. Minimum odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.