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'It's absolutely ludicrous' - punters fume over Betfair affordability checks

Punters have criticised affordability checks placed on them by the Betfair Exchange
Punters have criticised affordability checks placed on them by the Betfair Exchange

Betfair punters have hit out at "intrusive" affordability checks claiming the exchange has requested information on where winnings have been spent as well as detailed documentation on income before lifting restrictions placed on accounts.

The level of information required from Betfair has turned some users away from betting, primarily on horseracing. One punter said the extent of the information being sought made the experience more invasive than applying for a mortgage.

Betfair are the latest bookmaker reported to be pre-emptively imposing affordability checks on their customers, despite the fact a controversial recent Gambling Commission consultation on the subject – which attracted a record number of responses – has yet to yield any official regulatory changes.

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Peter ScargillDeputy industry editor

Published on 10 May 2021inNews

Last updated 19:21, 10 May 2021

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